General Info & Policies

  • Order Turnaround Times

    Although turnaround times can vary due to seasonal fluctuations, we are able to give estimated turnaround times on the following products: Standard Turnaround Times: AriaBooks, ArtBooks/Journal - up to 25 business days in production Heirloom Books - up to 25 business days in production PrimaBoo...
  • Shipping Information for EUR store users

    EUR STORE SHIPPING INFORMATION Terms & Conditions Please check the details of your order thoroughly, especially the address, zip code, telephone number etc. Shipping may be delayed due to a lack of / incorrect shipping details. Turnaround starts the next business day following the submissio...
  • Shipping Information for USD store users

    USD STORE SHIPPING INFORMATION Terms & Conditions Please check the details of your order thoroughly, especially the address, zip code, telephone number etc. Shipping may be delayed due to a lack of / incorrect shipping details. Turnaround starts the next business day following the submissio...
  • Terms & Conditions of Sale

    Introduction Please read these terms and conditions very carefully as they form the basis of a contract for use and a contract for sale. You will be asked to agree to these terms of sale before you purchase products or services from our website. Terms Used In these terms of dale, “We” means QT...
  • Payment Methods & VAT Info

    Payment Methods & VAT Info We have several payment methods depending on your location and the currency your invoice has been issued in. In case of bank transfers please send a transfer confirmation to support@qtalbums.com to speed up production. Thanks! EUR - Europe (€) EUR Bank transfer I...
  • Warranty & Instructions to Store Albums

    The QT Promise We are proud to offer guarantees on all our products and services. We offer a "lifetime" guarantee on the manufacturing of all QT Albums. If you experience any issue whatsoever with the binding, printing or quality of your QT album and it is shown to be due to a defect in manufact...
  • Storage policy

    Storage policy Files We will keep your files (prints files, album spreads) for 3 months past your order date. Your files are safe and securely kept. Studio Logo We will keep your Studio Logo die for as long as we are open for business. In the event that the die begins to show sign of wear &...
  • Complaints and Refund Policy

    Complaints and Refund Policy Complaints conditions: • Issues must be reported within 7 business days from the date of parcel delivery via our Support email (support@qtalbums.com) • Photos are required to document all cases of damage or defect. To report a damaged product, defect or damage result...
  • Product Return Policy

    Should there be a need to return a damaged album to us please follow these strict guidelines. 1. All products must be returned in their original shipping packaging and presentation packaging. ArtBooks must be shipped back with original protective sheets between pages. They need to be aligned so...
  • Privacy Policy

    Privacy Policy Who is collecting your information Your data is processed by following companies: 1. Digito Marcin Bittner trading under QtAlbums ul. Obywatelska 37, 33-100 Tarnów, Poland, VAT: PL8732909530 2. QTALBUMS USA LLC, 400 Brown St, Tecumseh, Michigan, 49286 United States How to contac...
  • Anti-discrimination Policy

    At QTAlbums we do not discriminate based on race, religion, gender identity or sexual orientation. We believe love is love and everyone deserves a beautifully crafted record of the most important and special moments of their life. For those photographers or subjects who require it, we are happy...
  • Boudoir & Nudity Policy

    At QTAlbums we celebrate the human body and as such we are happy to print artful nudes and boudoir sessions. We reserve the right to refuse to print images which we deem to be pornographic or which violate the laws of Poland or the country of final destination.
  • Do we sell to end costumers?

    We work exclusively with professional photographers as providing a beautiful, professional finish to our products is our top priority. We do not display price lists to the general public. This means you can direct your clients to our website for information on our full range of products. Please a...