General Info & Policies

  • Order Turnaround Times

    Although turnaround times can vary due to seasonal fluctuations, we are able to give estimated turnaround times on the following products: Standard Turnaround Times: Please note that below times are average. It may be longer if your order requires custom personalization. We start production onl...
  • Checking order progress

    Checking order progress We have created an easy and quick option for you to check "where your order is". You can see your current and past orders in one place. How to check my order? Visit the QTAlbums store, log and and click "Check order progress" button You will see the list of your order...
  • Shipping Information for EUR store users

    EUR STORE SHIPPING INFORMATION Terms & Conditions Please check the details of your order thoroughly, especially the address, zip code, telephone number etc. Shipping may be delayed due to a lack of / incorrect shipping details. Turnaround starts the next business day following the submissio...
  • Shipping Information for USD store users

    USD STORE SHIPPING INFORMATION Terms & Conditions Please check the details of your order thoroughly, especially the address, zip code, telephone number etc. Shipping may be delayed due to a lack of / incorrect shipping details. Turnaround starts the next business day following the submissio...
  • Terms & Conditions of Sale

    (1) Company Identification Printlab Bittner Spółka Komandytowa ul. Przemyslowa 8, Bud. Autopartner 1p, 33-100 Tarnów, POLAND We are a registered in Poland under company numbers KRS: 0000998337 VAT: PL9930691397 REGON: 523519941 (2) Introduction Please read these terms and conditions v...
  • Payment Methods & VAT Info

    Payment Methods & VAT Info We have several payment methods depending on your location and the currency your invoice has been issued in. In case of bank transfers please send a transfer confirmation to support@qtalbums.com to speed up production. Thanks! EUR - Europe (€) As of 8th of Novemb...
  • Warranty & Instructions to Store Albums

    The QT Promise We are proud to offer guarantees on all our products and services. We offer a "lifetime" guarantee on the manufacturing of all QT Albums. If you experience any issue whatsoever with the binding, printing or quality of your QT album and it is shown to be due to a defect in manufact...
  • Storage policy

    Storage policy Files We will keep your files (prints files, album spreads) for 3 months past your order date. Your files are safe and securely kept. Studio Logo We will keep your Studio Logo die for as long as we are open for business. In the event that the die begins to show sign of wear &...
  • Complaints and Refund Policy

    Complaints and Refund Policy Complaints conditions: • Issues must be reported within 7 business days from the date of parcel delivery via the RECLAMATION FORM • Photos are required to document all cases of damage or defect. To report a damaged product, defect or damage resulting from the product...
  • Product Return Policy

    Should there be a need to return a damaged album to us please follow these strict guidelines. 1. All products must be returned in their original shipping packaging and presentation packaging. ArtBooks must be shipped back with original protective sheets between pages. They need to be aligned so...
  • Privacy Policy

    Privacy Policy Who is collecting your information Your data is processed by follwoing companies: 1. Printlab Bittner Spółka Komandytowa, ul. Przemyslowa 8,  33-100 Tarnów, POLAND We are a registered in Poland under company numbers KRS: 0000998337 VAT: PL9930691397 REGON: 523519941 2. Digito Mar...
  • Anti-discrimination Policy

    At QTAlbums we do not discriminate based on race, religion, gender identity or sexual orientation. We believe love is love and everyone deserves a beautifully crafted record of the most important and special moments of their life. For those photographers or subjects who require it, we are happy...
  • Boudoir & Nudity Policy

    At QTAlbums we celebrate the human body and as such we are happy to print artful nudes and boudoir sessions. We reserve the right to refuse to print images which we deem to be pornographic or which violate the laws of Poland or the country of final destination.
  • Do we sell to end costumers?

    We work exclusively with professional photographers as providing a beautiful, professional finish to our products is our top priority. We do not display price lists to the general public. This means you can direct your clients to our website for information on our full range of products. Please a...
  • REGISTER IN OUR STORE

    WELCOME TO QT ALBUMS! Register in our store and get FREE PAPER SET! 1. Click the link REGISTER and fill in the form. 2. Mention "FORPRO1" in the "How did you hear about us " field of the registration form 3. When the registration is completed, we will prepare paper sets and send them to you...