(1) Company Identification
Printlab Bittner Spółka Komandytowa
ul. Przemyslowa 8, Bud. Autopartner 1p,
33-100 Tarnów, POLAND
We are a registered in Poland under company numbers
Please read these terms and conditions very carefully as they form the basis of a contract for use and a contract for sale.
You will be asked to agree to these terms of sale before you purchase products or services from our website.
(3) Terms Used
In these terms of dale, “We” or QtAlbums means Printlab Bittner Spółka Komandytowa. (and “us” and “our”) ; and “you” means our customer or potential customer (and “your” and “you’re”).
This website is owned by Printlab Bittner Spółka Komandyowa And the data controller is Marcin Bittner
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
- If you sign up to our newsletter we may use your email address to send you information about products or services.
- You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
Cookies & monitoring
- Strictly necessary cookies - These are cookies that are essential to the operation of our website.
- Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies - These cookies are used to recognise you when you return to our website.
- Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
- The IP address of your computer.
- The referring website from which you have got to our website from.
The reasons for this are:
- To make ongoing improvements to our website based on this data.
- To see our most popular sources of business.
Disclosure of personal data
We may disclose your personal data:
- To other companies within our group.
- If we sell our business.
- To agents and service providers.
- In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
(4) The Process of Ordering
The advertising of products on our website constitutes an “invitation to treat”; and your order for services constitutes a contractual offer. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. Promotional prices only apply during the period stated.
No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
- if you are a new customer you must create an account with us
- if you are an existing customer, you must login
- select the products and/or service you wish to purchase and make note of any customisation options, add to cart and confirm your order and your consent to these terms of sale;
- an invoice for payment will be raised with our office and e-mailed to you.
- please note that production on your album will not begin until your invoice is settled.
- we will send you a confirmation via e-mail that we have received your order. (Please note, at this time your order becomes a legally binding contract)
- In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
- We will begin production on your album.
- once your album is ready for delivery, we will e-mail you delivery information including any relevant tracking information.
Please note that we may update these terms of sale periodically and we do not guarantee that the version you have agreed to will remain available on our website. We suggest that you save and/or print out these terms for future reference.
The only language in which we provide these terms of sale is English.
(5) Right to cancel
This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
For Trade and Business customers, please see section 5A.
You have the right to cancel your order under the Distant Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of fourteen working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
- for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- for the supply of audio or video recordings or computer software if they are unsealed by you.
- for the supply of newspapers, periodicals or magazines.
- for gaming, betting or lottery services.
Items such as album, prints, engraved USB’s, engraved boxes or custom built boxes (etc.) do not have a right to cancellation under Distance Selling Regulations once the manufacturing of the product has begun. Once you place your order and have paid your invoice, no refunds will be issued for cancellation of the order.
(5A) Trade & Business Customers
Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director of our company. We reserve the right to make cancellation and/or re-stocking charges.
Claims for missing or damaged items must be made in writing within 2 working days of delivery.
The buyer assumes responsibility for the goods being suitable for the purpose for which they are purchased.
(6) Our Products & Services
We manufacture bespoke photographic and fine art albums, fine art prints, wooden storage boxes, USBs, marketing tools and accessories. Please read over the descriptions of our products as they appear on our website. Additionally, we provide album design services including album design and training.
(7) Price & Payment
Prices for our products are displayed on the QT Albums client interface. Whilst we make every effort to ensure the accuracy of the prices listed on our site, it is possible that there may be errors. We will verify our price with you by issuing you an invoice as part of our sale procedure. The price listed on your invoice will be the price of the product (should there be an error displayed on our client interface).
Payment must be received before your product will go into production. We reserve the right to cancel the contract between us if the price is not received from you in full within 7 days of your invoice being issued.
The prices on the website include are exclusive of value added taxes (where applicable).
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
(8) Delivery of Goods
Our albums are manufactured in Poland and arrival times to their final destination will be variable. It is possible that delivery can take place as quickly as 2-3 days from the time shipped or as long as 6 weeks. This is variable depending on your location, the swiftness of the courier company and the customs inspection process. Parcels which are not delivered or are late are the responsibility of the carrier.
All parcel deliveries will require a signature and by placing an order your warrant that you are able to accept delivery of your purchase.
We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is between 7:30am and 6:00pm Monday-Friday.
We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
If your parcel is not collected or redelivered, the package will then be returned to us and redelivery charges will apply.
Important Note: We do not take responsibility for late or non-delivery due to factors outside our control.
(9) Risk & Ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
- delivery of the products; and
- receipt by us of full payment of all sums due in respect of the products (including delivery charges).
We will be entitled to recover payment for the products even where ownership has not passed to you.
No refunds will be issued due to damage done to the product whilst in your ownership.
(10) Warranty of Goods
We stand by our binding process and we want you to offer QT Albums to your clients with pride & security. For that reason, we offer a LIFETIME warranty against manufacturing defects. If there is ever a problem with the binding, printing or quality of your album and it is shown to be due to a defect in manufacturing or printing, we will repair or replace the book free of charge.
- We offer a 25 year warranty on the paper and print process.
- We offer a 10 year warranty on all other materials.
Limitation of Warranties:
Please note that Albums and fine art Prints require special handling and care (please refer to instructions on our FAQ page). Albums or fine art prints which are damaged due to improper care or handling are not covered by our warranty however we are always happy to help with the repair.
We are only able to extend warranties to the original purchaser of the album and not to 3rd parties.
The customer should note that after 6 months from the time you receive your album, QT reserves the right to request that you provide evidential proof that damage to goods is due to manufacturing defects.
Determination on the repair or replacement of goods is at the discretion of QT Albums & does not include the cost of shipping.
Albums should be cared for in accordance with our care, storage & maintenance instructions, failure to do so may void your warranty.
(11) Colour Matching
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods. We recommend where an exact colour match is required – you order sample papers/cover fabrics/etc. No refunds will be given for a variance between the expected colour and the actual colour of the paper/fabrics.
Due to the variances in the processes of different printing techniques, QT Albums Ltd. advises customers to purchase a print sample before placing their first full order. Print samples can be purchased for all of our printable products (albums, prints, etc.). If you find that the sample print is not to your expectations (too light, dark, warm, cool, contrasty, etc.), we will happily work with you to adjust your files to match our printing process. We are unable to match our processes to your expected printing outcome. No refunds will be given for a variance between the expected outcome of your prints and the actual outcome unless a sample has been previously purchased and supplied.
(12) Limitation of Liability
Nothing in these terms & conditions will exclude or limit our liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.
The products sold on this website have been designed to comply with all relevant Polish legislation. We cannot warrant or represent that they comply with any legal requirement outside Poland.
Printlab Bittner Spółka Komandyowa will not be liable to you (whether under the law of contact, the law of torts or otherwise) for:
- any direct loss;
- any loss or corruption of or damage to data;
- for any indirect, special or consequential loss; or
- for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if
Printlab Bittner Spółka Komandytowa . has been expressly advised of the potential loss.
If any part of this agreement is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.
(14) Governing Law & Jurisdiction
This contract is covered by Polish law. This Agreement is governed by and shall be construed in accordance with the laws of Poland. The parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of Poland.
(15) Other Terms
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
(16) Scope of these terms of sale
These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.